Q: 1
Doug is a Manager at ABC Ltd. The company is struggling financially and needs to make several
changes to its operating procedures to maintain its position in the marketplace. The changes involve
letting 10% of staff go and moving 70% of staff to remote online working instead of being office-
based. The staff at ABC have, in general, not taken well to the changes, and motivation has
decreased. In order to push through with the changes, Doug has stated that staff who volunteer to
work online will receive an additional day of annual leave, and if staff refuse to move to the online
system, this will have repercussions on their ability to be promoted within the company. Because of
this, all remaining staff have now embraced the changes.
Which two types of influence were used in managing this change process?
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