The 'obtain/build' value chain activity has the explicit purpose of ensuring that service components are available when and where they are needed and that they meet agreed specifications. This activity encompasses the acquisition of components from third parties, as well as the in-house development and building of components. It is during this activity that components are verified against their design specifications before being integrated into a service. This ensures that the building blocks of the service are fit for purpose and meet quality requirements.

A. Plan: This activity focuses on creating a shared vision and strategic direction for the organization's products and services, not on verifying individual component specifications.

B. Design and transition: This activity creates the specifications and plans the transition into the live environment, but the actual acquisition and verification of components occurs in 'obtain/build'.

D. Deliver and support: This activity is concerned with the ongoing operational delivery of services to users and ensuring they meet agreed service levels, not building the components.

1. AXELOS. (2019). ITIL® Foundation: ITIL 4 Edition. TSO (The Stationery Office).

Section 4.5.4

Obtain/build: "The purpose of the obtain/build value chain activity is to ensure that service components are available when and where they are needed

and meet agreed specifications." (p. 51)

Section 4.5.2

Plan: "The purpose of the plan value chain activity is to ensure a shared understanding of the vision

current status

and improvement direction..." (p. 50)

Section 4.5.5

Design and transition: "The purpose of the design and transition value chain activity is to ensure that products and services continually meet stakeholder expectations for quality

costs

and time to market." (p. 52)

Section 4.5.6

Deliver and support: "The purpose of the deliver and support value chain activity is to ensure that services are delivered and supported according to agreed specifications..." (p. 52)