PeopleCert ITIL v4 Foundation Real Exam Questions [Feb 2026 Update]

What is the ITIL 4 Foundation exam, and what will you learn from it?

The ITIL 4 Foundation certification, managed by PeopleCert, is the world’s leading entry-level credential for IT service management (ITSM).

This exam introduces you to the ITIL 4 framework, which helps organizations manage IT services in a modern, digital environment using a service value system (SVS) and guiding principles.

After earning this certification, you will:

• Understand how ITIL 4 enables digital transformation and service excellence.
• Learn the key concepts, principles, and practices of IT service management.
• Discover how value is created and delivered through the service value chain.
• Be ready to apply ITIL 4 concepts in real-world business and IT operations.

Start your journey with the most trusted ITIL 4 Foundation exam questions from Cert Empire!

Exam Snapshot

Prerequisites before taking the ITIL 4 Foundation exam

There are no prerequisites for the ITIL 4 Foundation exam.
However, it’s helpful if you have:

• Some basic understanding of IT support, operations, or business processes.
• Experience in working within a service organization or IT environment.

Anyone looking to improve their understanding of IT service management best practices can take this exam.

Main objectives and domains you will study for ITIL 4 Foundation

The ITIL 4 Foundation exam assesses your understanding of how modern ITSM works through value creation, principles, and governance.

Topics to cover in each ITIL 4 exam domain

1. Key Concepts of Service Management (15%)

• Understanding the nature of value creation and service relationships.
• Definitions: service, utility, warranty, customer, user, sponsor.

1. The ITIL Guiding Principles (25%)

• Focus on value
• Start where you are
• Progress iteratively with feedback
• Collaborate and promote visibility
• Think and work holistically
• Keep it simple and practical
• Optimize and automate

1. The Four Dimensions of Service Management (20%)

• Organizations and People
• Information and Technology
• Partners and Suppliers
• Value Streams and Processes

1. The ITIL Service Value System (25%)

• Overview of the Service Value Chain.
• Inputs, outputs, and interactions between the chain and guiding principles.

1. Key ITIL Practices (15%)

• Service Desk, Change Enablement, Incident Management, Problem Management, and Continual Improvement.
• Understanding their purpose and core concepts.

Changes in the latest version of ITIL 4 Foundation

• Aligns with digital transformation trends and modern Agile and DevOps environments.
• Adds focus on value co-creation, customer experience, and automation.
• Updated content to reflect sustainability and governance principles.
• ITIL v3 content fully retired, ITIL 4 is the current standard.

Register and schedule your ITIL 4 Foundation exam

1. Visit the PeopleCert official website.
2. Select ITIL 4 Foundation certification.
3. Purchase the exam voucher directly or via an authorized training partner.
4. Schedule your exam date and time through your PeopleCert account.
5. Choose your delivery method (online or in-person) and prepare your workspace for the exam.

ITIL 4 Foundation exam cost, and can you get any discounts?

Discount Tips:

• Many training partners offer bundled discounts.
• Students and corporate teams often qualify for reduced fees.

Exam policies you should know before taking ITIL 4 Foundation

• Closed-book exam – no materials allowed.
• 40 multiple-choice questions.
• Duration: 60 minutes (75 minutes for non-native English speakers).
• Passing Score: 65% (26 correct answers).
• Online proctored exam requires webcam and quiet location.
• Results available instantly after submission.

What can you expect on your ITIL 4 Foundation exam day?

• Conducted online or at a certified test centre.
• You’ll answer 40 questions that test understanding rather than memorization.
• Many questions are scenario-based but straightforward.
• You’ll receive your score and digital badge soon after the exam.

Plan your ITIL 4 Foundation study schedule effectively with 5 Study Tips

Tip 1: Understand how the Service Value System and Guiding Principles work together.
Tip 2: Memorize key terms and definitions using flashcards.
Tip 3: Take mock tests from Cert Empire to familiarize yourself with real exam format.
Tip 4: Study the purpose of each practice; you don’t need deep details, just key objectives.
Tip 5: Create a revision plan to review important topics like Guiding Principles and Value Chain one day before the exam.

Best study resources to prepare for ITIL 4 Foundation

• Cert Empire ITIL 4 Foundation exam questions PDF (latest version).
• Official AXELOS ITIL Foundation, ITIL 4 Edition book.
• Accredited ITIL 4 Foundation training courses (online or classroom).
• Practice tests and video tutorials.
• ITIL community forums and study groups for exam tips.

Career opportunities after earning ITIL 4 Foundation

This certification opens doors to roles such as:

• IT Service Desk Manager
• Incident or Problem Manager
• IT Operations Analyst
• Change Coordinator
• Service Delivery Manager
• ITSM Consultant

With ITIL 4 Foundation, you can demonstrate your understanding of how IT supports business value and improves service delivery, a skill in high demand across industries.

Certifications to pursue after ITIL 4 Foundation

• ITIL 4 Managing Professional (MP) modules
• ITIL 4 Strategic Leader (SL) modules
• ITIL 4 Specialist – Create, Deliver & Support (CDS)
• ITIL 4 Leader – Digital & IT Strategy (DITS)
• PRINCE2 Foundation or Practitioner for project management integration

How ITIL 4 Foundation compares to other beginner-level ITSM certifications

ITIL 4 Foundation is the most widely recognized IT service management credential worldwide, providing a solid base for both technical and management careers.

Ready to pass your ITIL 4 Foundation exam on your first attempt?

Boost your confidence and score with the latest PeopleCert ITIL 4 Foundation exam questions from Cert Empire.

Accurate, updated, and trusted by thousands of professionals worldwide!