In ITIL 4, event management involves detecting and responding to events generated by various
systems and services. The rule set defines how event messages are processed and evaluated to
determine the appropriate response. These rules guide the system in correlating events and taking
action based on predefined criteria.
Rule Set: This is a set of predefined conditions that determine how events should be handled,
ensuring that the correct actions are taken based on the type and severity of the event.
Option B ("A rule set") is the correct answer because it directly relates to defining how event
messages will be processed and evaluated.
Incorrect Options:
Option A (Event correlation): Correlates related events but does not define how they are processed.
Option C (Health model): Provides insights into system health but does not define how events are
processed.
Option D (Monitoring action plan): Guides monitoring but doesn't specifically define event
processing rules.
