A health model in ITIL 4 is used to monitor services and systems from a holistic perspective, often
focusing on user experience. It helps assess the overall state of a service and its components by
tracking performance and availability metrics. Monitoring from the user experience perspective
ensures that services are not only functional from a technical standpoint but also meet the
expectations of users.
Options like event processing and minimizing the impact of events (Option B) refer more to event
management, while prioritized monitoring objectives (Option C) relate to monitoring objectives
rather than the health model.
