In ITIL 4, the "Monitoring and Event Management" practice focuses on systematically observing
services and service components and recording and reporting selected changes of state identified as
events. These activities are key in ensuring the IT environment's stability and detecting issues before
they cause significant problems.
The process that reviews tools available for data analysis relates to the "Monitoring and event
management review," as this step involves evaluating the performance and suitability of tools and
methods used to capture and analyze monitoring data. Ensuring the availability of the correct tools is
crucial for analyzing large volumes of data and detecting patterns or anomalies that indicate
potential issues.
Other options are less appropriate:
A . Monitoring planning: This involves planning for the monitoring activities but doesn't focus on
reviewing tools specifically.
B . Event handling: This deals with how to respond to events once they are detected, not on the tool
review.
D . Establishing and maintaining approaches: This option refers to maintaining overall strategies but
doesn't focus on the technical evaluation of tools for data analysis.
