A problem model documents the steps needed to manage a specific type of problem, including how
third parties contribute to resolving it. While third parties may assist in identifying and investigating
problems or providing workarounds, contributing to the development of the problem management
practice is not typically included in a problem model. Problem models are focused on the operational
aspects of managing recurring issues, rather than the broader development of practices.
Third-Party Contributions: Problem models are designed to document how third parties assist in
resolving specific types of problems (e.g., helping with investigations, logging problems, or providing
workarounds). These models focus on practical, actionable contributions directly related to problem
resolution.
Option C ("How the third party helps to develop the problem management practice") is the correct
answer because problem models do not typically include strategic contributions to the overall
practice; they focus on operational activities.
Incorrect Options:
Option A: Involvement in investigating problems is relevant to problem models.
Option B: Documenting workarounds is essential for problem management.
Option D: Logging problems is part of operational problem management.
