Artificial Intelligence (AI) can automate event correlation and impact assessment, but human input is
still required to assess the business context and the impact on services. While AI can handle technical
aspects like system performance and capacity thresholds, understanding how events affect the
business and services requires human expertise.
Impact of Events on the Service and Business Context (Answer C - Correct): Human input is crucial for
understanding how technical events affect business operations. For instance, the same technical
event (e.g., a server failure) could have different business impacts depending on which services are
affected and the time of occurrence.
Impact of Events on System Performance (Answer A - Incorrect): System performance data can be
easily assessed by AI without much human intervention.
Performance and Capacity Thresholds (Answer B - Incorrect): These are typically predefined and can
be managed automatically by AI without significant human input.
Anomalies Not Apparent to Humans (Answer D - Incorrect): AI is typically better than humans at
detecting subtle anomalies, so this would not require human input.
ITIL 4 Reference:
Monitoring and Event Management Practice: AI can help automate event correlation, but human
input is needed to assess the broader business implications of technical events.
