The 'request fulfilment control' process involves tracking and managing the lifecycle of service
requests, ensuring that they are fulfilled according to agreed service levels. Part of this process
involves gathering feedback, often in the form of user survey results, which provide valuable insights
into user satisfaction and the quality of service fulfillment.
User Survey Results: These results are critical for the 'service request review and optimization'
process as they provide feedback that helps identify areas for improvement. Regular review of user
feedback enables service providers to refine and optimize their request handling processes.
Option B ("User survey results") is the correct answer because feedback from users is a direct input
that helps assess the performance and efficiency of the service request process, enabling continual
improvement.
Incorrect Options:
Option A: Policies and regulatory requirements influence compliance but are not direct outputs of
request fulfillment.
Option C: IT asset information relates more to asset management.
Option D: The service catalogue helps define available services but is not a primary output of request
fulfillment.
