PeopleCert ITIL-4-DPI Real Exam Questions [Jan 2026 Update]s

What is the PeopleCert ITIL® 4 Direct, Plan and Improve (DPI) Exam, and What Will You Learn from It?

The PeopleCert ITIL® 4 Direct, Plan and Improve (DPI) exam is one of the key modules within the ITIL 4 Managing Professional and Strategic Leader streams. This exam validates your ability to bridge strategy and operations, helping organizations create a culture of continuous improvement and effective governance. 

It focuses on the practical skills and theoretical knowledge required to establish direction, plan strategically, and drive consistent improvement across IT and business functions.

By earning this certification, you gain a deeper understanding of how to apply ITIL guiding principles, governance practices, and agile methodologies to deliver optimized business value. It is an ideal certification for managers, team leaders, and professionals who aim to play a significant role in digital transformation and organizational excellence.

Exam Snapshot

Prerequisites Before Taking the ITIL4-DPI Exam

To take the ITIL4-DPI exam, you must first hold the ITIL® 4 Foundation certification. This ensures you have a basic understanding of ITIL principles, service value systems, and key practices.

It is also beneficial, though not mandatory, to have practical experience in IT service management or leadership roles. Familiarity with agile, Lean, or DevOps methodologies will enhance your understanding of the course material.

Main Objectives and Domains You Will Study for ITIL4-DPI

The ITIL4-DPI module is designed to help you integrate continuous improvement principles with effective planning and governance. It focuses on driving value and achieving organizational alignment through strategic direction and planning.

Topics to Cover in Each ITIL4-DPI Exam Domain

1. Key Concepts of Direct, Plan and Improve
   • Understanding key terms, definitions, and core principles
   • Governance, compliance, and management oversight
2. Principles and Methods of Direction and Planning
   • How to define vision, mission, and strategy
   • Cascading goals and alignment with the service value system
3. Principles and Methods of Improvement
   • Continuous improvement model
   • Measurement and metrics for improvement
4. Measurement and Reporting
   • Establishing relevant metrics and KPIs
   • Data-driven decision-making
5. Communication and Organizational Change Management
   • Change leadership and stakeholder communication
   • Overcoming resistance and fostering a culture of improvement
6. Developing a Service Value System (SVS)
   • Integration of governance, practices, and guiding principles

Changes in the Latest Version of ITIL4-DPI

The most recent update to the ITIL4-DPI syllabus (2023) emphasizes agility, value co-creation, and digital transformation. New examples and case studies highlight how organizations can apply ITIL principles in hybrid and remote working environments. 

Additionally, the exam now includes updated terminology and a stronger focus on metrics-driven governance.

Register and Schedule Your ITIL4-DPI Exam

You can register for the ITIL4-DPI exam through PeopleCert’s official website or authorized training partners. Candidates may choose between online proctored exams or in-person testing at approved centers. After registration, you’ll receive scheduling instructions and access to online exam preparation tools.

ITIL4-DPI Exam Cost, and Can You Get Any Discounts?

The average exam fee is around USD $575, depending on your location and the training provider. Many organizations and training partners offer bundled packages that include training, practice tests, and a single exam voucher. Occasionally, discounts are available through authorized resellers like Cert Empire, where you can find affordable and authentic ITIL exam materials.

Exam Policies You Should Know Before Taking ITIL4-DPI

Before appearing for the exam, review PeopleCert’s exam policies carefully. Key points include:

• You must present valid photo identification.
• Online exams are proctored, and your workspace should be clean and private.
• You cannot pause or restart the exam once it begins.
• Retakes are subject to PeopleCert’s retake rules (often requiring a new voucher).

What Can You Expect on Your ITIL4-DPI Exam Day?

On exam day, ensure you have a stable internet connection, a quiet testing environment, and valid identification. The exam consists of 40 multiple-choice questions, and you’ll have 90 minutes to complete it.

Each question is designed to test your ability to apply ITIL principles in real-world scenarios, so it’s important to focus on comprehension rather than rote memorization.

Plan Your ITIL4-DPI Study Schedule Effectively with 5 Study Tips

Tip 1: Begin with the official ITIL4-DPI syllabus to understand each domain’s weight.
Tip 2: Use ITIL-authorized study materials and practice papers.
Tip 3: Create a weekly plan with review sessions and mock exams.
Tip 4: Join online ITIL study groups or forums for discussion and clarification.
Tip 5: Use Cert Empire’s verified practice questions to strengthen exam readiness.

Best Study Resources You Can Use to Prepare for ITIL4-DPI

• Official ITIL 4 Publications from Axelos
• PeopleCert-accredited training courses
• Cert Empire’s ITIL4-DPI exam dumps and study guides
• ITIL community forums and discussion groups
• YouTube tutorials and ITIL podcasts for conceptual clarity

Career Opportunities You Can Explore After Earning ITIL4-DPI

After achieving your ITIL4-DPI certification, you can pursue roles such as:

• IT Service Manager
• Process Improvement Consultant
• Governance Specialist
• IT Operations Manager
• Continuous Improvement Manager

This certification enhances your ability to direct, plan, and improve IT and business processes, making you a valuable asset in digital transformation projects.

Certifications to Go for After Completing ITIL4-DPI

Once certified, you can progress to other modules in the ITIL Managing Professional stream:

• ITIL 4 Drive Stakeholder Value (DSV)
• ITIL 4 Create, Deliver and Support (CDS)
• ITIL 4 High Velocity IT (HVIT)

You can also move towards the ITIL 4 Strategic Leader path, which includes:

• ITIL 4 Digital and IT Strategy (DITS)

How Does ITIL4-DPI Compare to Other Intermediate-Level ITIL Modules?

While ITIL4-DPI focuses on governance, planning, and improvement, other modules such as DSV emphasize customer experience and stakeholder engagement, and HVIT deals with agility and automation. DPI is foundational because it teaches leadership and continuous improvement, skills that benefit all other ITIL certifications.

Get the best and most updated ITIL4-DPI exam questions from Cert Empire and take the next confident step toward your ITIL Managing Professional designation.