Q: 8
You are an ISMS auditor conducting a third-party surveillance audit of a telecom's provider. You are in
the equipment staging room where network switches are pre-programmed before being despatched
to clients. You note that recently there has been a significant increase in the number of switches
failing their initial configuration test and being returned for reprogramming.
You ask the Chief Tester why and she says, 'It's a result of the recent ISMS upgrade'. Before the
upgrade each technician had their own hard copy work instructions. Now, the eight members of my
team have to share two laptops to access the clients' configuration instructions online. These delays
put pressure on the technicians, resulting in more mistakes being made'.
Based solely on the information above, which clause of ISO to raise a nonconformity against' Select
one.
Options
Discussion
Its B, but kinda get why folks say A since it's about accessing instructions.
A or B? Had something like this in a mock and picked A for documented information since instructions access was limited, not missing. Pretty sure it's about documentation but could be wrong.
B imo. The issue is really about not controlling operational processes after the ISMS change, so clause 8.1 fits. If the problem was with missing or outdated documents themselves, maybe A, but here it's all about process control. Someone disagree?
Its B
Probably B, this one is about not planning or controlling the operational process well after the ISMS change. Fits clause 8.1 best.
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