Q: 8
You are an ISMS auditor conducting a third-party surveillance audit of a telecom's provider. You are in
the equipment staging room where network switches are pre-programmed before being despatched
to clients. You note that recently there has been a significant increase in the number of switches
failing their initial configuration test and being returned for reprogramming.
You ask the Chief Tester why and she says, 'It's a result of the recent ISMS upgrade'. Before the
upgrade each technician had their own hard copy work instructions. Now, the eight members of my
team have to share two laptops to access the clients' configuration instructions online. These delays
put pressure on the technicians, resulting in more mistakes being made'.
Based solely on the information above, which clause of ISO to raise a nonconformity against' Select
one.
Options
Discussion
A , I think the trap is going B since it's a process issue but if docs are hard to access that's still a doc control problem in 7.5.
B , I remember similar questions in official guides. Operational planning and control breakdown, fits clause 8.1 best from what I’ve seen.
Makes sense to flag B here. It’s mainly a breakdown in operational planning and control since the new process created bottlenecks, so technicians can’t do their tasks efficiently. Pretty sure that’s what clause 8.1 is for, but open if I’m missing something.
Its B here. This is about not controlling operational processes well after the ISMS upgrade, not about missing documents. I think some go for A since access is hard, but clause 8.1 fits better for process issues.
B tbh, saw a similar situation in a practice test and it was about process control not just documentation.
C or D? I think B actually fits better, since this is about operational planning and controls not working right (technicians pressured, mistakes happening). Not missing instructions, just bad workflow. Pretty sure it’s B here but open to arguments.
I see what you mean but I'd pick A. If they can't easily get the instructions, that's documented info availability.
B tbh, saw something similar in practice and clause 8.1 fits best but could see why A comes up too.
Its B, but kinda get why folks say A since it's about accessing instructions.
A or B? Had something like this in a mock and picked A for documented information since instructions access was limited, not missing. Pretty sure it's about documentation but could be wrong.
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