Q: 20
The director of customer service at Northern Trail Outfitters (NTO) wants to capture and trend
specific business events that occur in Salesforce in real time. The metrics will be accessed in an ad-
hoc manner using an external analytics system. The events that are of interest are:
A customer has initiated a product exchange via a Case A customer service rep clicks on the
"Authorize Exchange Product" menu item on the Case A customer has initiated a subscription
cancellation via a Case A customer service rep clicks on the "Initiate Refund" menu item on the Case
Which two solutions will meet these business requirements?
Choose 2 answers
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