Q: 1
business requires automating the check and update of the phone number type
classification (mobile vs. landline) for all in-coming calls delivered to their phone
sales agents. The following conditions exist:
1. At peak, their call center can receive up to 100,000 calls per day.
2. The phone number type classification is a service provided by an external service API.
3. Business is flexible with timing and frequency to check and update the records (throughout
the night or every 6-12 hours is sufficient).
A Remote-Call-In pattern and/or Batch Synchronization (Replication via ETL: System ->
Salesforce) are determined to work with a middleware hosted on custom premise.
In order to implement these patterns and mechanisms, which component should an integration
architect recommend?
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