The Do Not Call List (DNCL) is a national registry of personal telephone numbers that consumers can

register to reduce the number of unsolicited telemarketing calls they receive. Telemarketers are

required to subscribe to the DNCL and avoid calling the numbers on the list, unless they have an

exemption. One of the exemptions is for existing business relationships, which means that a

telemarketer can call a consumer who has purchased a product or service from them or their

employer within the last 18 months, or who has made an inquiry or application within the last six

months. Therefore, Kendrick is still eligible to contact Chandra, who is an existing client of Oak Solid

Financial, even if she is on the DNCL registry. However, Kendrick must respect Chandra’s right to

request that he stop calling her and remove her number from his contact list.

Canadian Investment Funds Course, Chapter 1: The Canadian Financial Services Industry1, National

Do Not Call List - Canada.ca2