A Post-Occupancy Evaluation (POE) is a systematic process of obtaining feedback on a building's performance in relation to the needs of its occupants. It is conducted after the project has been completed and occupied for a period, typically three to six months or longer. The primary purpose is to assess how well the design supports the users' activities and to measure their overall satisfaction with the environment. This feedback is invaluable for identifying any necessary adjustments in the current space and for providing lessons learned that can improve future projects. The focus is squarely on the end-user experience and the functional success of the design.

A. Compliance with the punch (deficiency) list is verified during the project closeout phase, immediately before or at substantial completion, not months after occupancy.

B. The quality of the general contractor's performance is formally evaluated throughout the construction administration phase and at project closeout, not as the primary goal of a POE.

C. The completeness of construction documents is a quality control measure performed during the design and documentation phases, long before a POE would be conducted.

1. Piotrowski

C. M. (2020). Professional Practice for Interior Designers (6th ed.). John Wiley & Sons. In Chapter 20

"Project Closeout and Follow-Up

" the text explains that post-occupancy evaluations are a follow-up service to "determine the success of the project and the satisfaction of the client" (p. 451).

2. National Institute of Building Sciences. (2016

September 21). Post Occupancy Evaluation (POE). Whole Building Design Guide (WBDG). Retrieved from https://www.wbdg.org/resources/post-occupancy-evaluation-poe. The guide states

"Post Occupancy Evaluation (POE) is the process of evaluating buildings in a systematic and rigorous manner after they have been built and occupied for some time

" with a key objective being to "Fine-tune building operations to improve building performance and user satisfaction."

3. Preiser

W. F. E.

& Nasar

J. L. (2014). Assessing building performance: its evolution from post-occupancy evaluation. Architectural Science Review

57(1)

77-87. https://doi.org/10.1080/00038628.2013.860457. This article traces the history of POE

consistently defining it as a process to understand building effectiveness from the perspective of human users

which is a direct measure of satisfaction (p. 78

Section: "What is POE?").