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Q: 11
As we attempt to find a commonality of terms to assess the performance of a broad range of processes we use a key metric called the DPMO which stands for __________________________?
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Q: 12
As we identify customer and supplier requirements for a SIPOC we are urged to use the RUMBA approach which stands for _____________, Understandable, Measurable, Believable and Achievable.
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Q: 13
Voice of the Business is a Lean Six Sigma technique to determine the needs and wants of the ______________ of the business.
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Q: 14
A Belt has determined that the loan application does not need to be reviewed by accounting thereby improving the number of applications a loan processer can handle. According to Cost of Poor Quality (COPQ) definitions RTY improvement would be considered _______________.
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Q: 15
A 5 Why Analysis is used to help identify possible defect causes when which one of the below listed tools is created?
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Q: 16
Inputs that may affect your process to some degree but are not critical, are difficult to quantify and are random in nature are referred to as ___________.
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Q: 17
When a process has proven itself to function at a Six Sigma level this means there are less than ________ defects per million opportunities.
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Q: 18
A Macro Process Map may map a process showing the entire activities of a department and can likely be broken into many Micro Process Maps showing numerous processes that comprise the activities of the department.
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Q: 19
The Control Plan is created following the finalization of the Measure Phase and can be closed when?
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Q: 20
The DMAIC approach to problem solving stands for Define, __________, Analyze, Improve and Control.
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Question 11 of 20 · Page 2 / 2

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