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Q: 1
A quality improvement team collected 16 reasons for patient dissatisfaction. Which tool could they use to prioritize which issues to address first?
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Q: 2
Both small and large organizations can undertake scale change. What would be a major disadvantage or draw-back that large organizations have that their smaller counterparts do not?
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Q: 3
In which of the following organization structures do people have the least decision making authority?
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Q: 4

Deming created the 85/15 theory that stated that: I. 85 % of the problems are process or system related. II. 15 % of the problems are system related. III. 15% of the problems are traced back to individuals. IV. Solving 15 % of the causes resolves 85 % of the problem.

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Q: 5
This type of OSHA standard that aims at reducing the number and severity of MSDs caused by exposure to risk factors in the workplaces as awkward positions, repetition & force :
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Q: 6
Which of the following respirators are considered supplied-air respirators?
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Q: 7
Inadequate leg clearance because of low surface height & sustained arm/elbow reflection are examples of:
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Q: 8
Nurse-sensitive outcomes include all the following, except:
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Q: 9
Determine the range for the following data 19 12 11 6 12 14 16 13 14 14 14
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Q: 10
Losec (omeprazole) and Lasix (furosemide) are examples of
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