Genesys Cloud CX provides robust capabilities for managing call recordings. The platform includes a comprehensive set of Platform APIs that allow developers to programmatically access and download recordings. This is essential for integration with external systems for analysis or archival. Additionally, Genesys Cloud CX supports integrations to export recordings to third-party cloud storage services, such as Amazon Web Services (AWS) S3. This functionality enables organizations to implement long-term archival strategies and manage storage costs effectively by moving recordings to their own cloud storage infrastructure.

B. Genesys Cloud CX does not store recordings indefinitely. Recordings are subject to deletion based on configured recording management and retention policies.

D. This statement is factually incorrect. Genesys Cloud CX explicitly provides functionality to integrate with and export recordings to external cloud storage providers.

1. Genesys Cloud CX Developer Center, API Explorer, Recordings. The documentation for the GET /api/v2/conversations/{conversationId}/recordings/{recordingId} endpoint details how to retrieve recording metadata, which includes mediaUris containing signed URLs for downloading the recording media files. This directly supports option A.

Source: Genesys Cloud CX Developer Center, API Reference.

2. Genesys Cloud CX Resource Center, "About recording management". This official documentation page explains recording retention policies. It states, "Genesys Cloud deletes recordings when their retention period, as defined in a policy, expires." This directly refutes the claim of indefinite storage in option B.

Source: Genesys Cloud CX Resource Center, Admin > Quality management > Recording management > About recording management.

3. Genesys Cloud CX Resource Center, "Export recordings". This document describes the process for bulk exporting recordings. It explicitly mentions, "You can create a job to export recordings to the Genesys Cloud secure S3 bucket." This confirms that integration for cloud storage is a supported feature, making option C correct and option D incorrect.

Source: Genesys Cloud CX Resource Center, Admin > Quality management > Recording management > Export recordings.