Genesys Cloud CX’s WebSocket Notification service sends an error message of type “error” with code 400 when the channel has been idle (no traffic) for 24 hours. The platform automatically removes the channel in this state, and the client must create a new channel before resubscribing. Therefore, error 400 explicitly means “channel idle for 24 hours,” making the statement true.

B. False – Code 400 is unambiguously documented by Genesys Cloud as “idle 24 hours”; claiming otherwise contradicts official vendor documentation.

1. Genesys Cloud Developer Center – Notifications Overview, section “Error message codes,” table entry 400: “Channel idle for 24 hours; reconnect or create new channel.”

https://developer.genesys.cloud (scroll to Notifications → Error message codes)

2. Genesys Cloud Platform API v2 Documentation, resource /api/v2/notifications/channels – note under “WebSocket error codes”; code 400: “The channel has been idle for 24 hours.”

Genesys Cloud Public API Docs, Rev. 2023-12-15, p. 4.

3. Genesys Cloud Resource Center – article “Manage notification channels,” paragraph “Idle channels.” “A channel that has no activity for 24 hours is closed and returns error code 400.”

https://help.mypurecloud.com/articles/manage-notification-channels/