The Directory view in Genesys Cloud CX is the centralized location for managing contact information. It allows users to search for and view profiles of people within their organization. Additionally, it provides the functionality to create, edit, and manage external contacts, which are individuals outside the organization, such as customers or partners. This consolidation of internal and external contacts within a single, searchable interface is a core function of the Directory feature.

A. Documents: The Documents view is a content management feature used for storing, sharing, and managing files and documents within the organization, not for contact management.

B. Activity: The Activity views (e.g., Queues Activity, Interactions) are used to monitor real-time and historical performance metrics and interaction details, not to search for people or manage contacts.

D. Location: The Location feature, managed under Admin settings, is used to configure physical sites and locations for the organization, primarily for emergency services and telephony settings.

1. Genesys Cloud CX Resource Center: About the directory. This document states, "The directory contains contact information for people in your organization and for external contacts that you add... You can search for people, groups, and external contacts."

2. Genesys Cloud CX Resource Center: Add an external contact. This guide explicitly details the procedure: "1. Click Directory > External Contacts. 2. Click Add Contact." This confirms external contacts are added via the Directory.

3. Genesys Cloud CX Resource Center: Search the directory. This article describes the search functionality, stating, "You can search for people, groups, and external contacts in the directory." This confirms the search capability for internal people.