Line Recording in Genesys Cloud CX is a feature that captures the raw, unencrypted media streams for all calls associated with a specific trunk. According to official Genesys documentation, this feature is not active by default when a new organization is provisioned or a new trunk is configured. An administrator must explicitly navigate to the trunk's configuration settings and enable the "Line Recording" toggle to activate it. This default-off state ensures that organizations consciously opt-in to this level of recording, which has implications for storage, compliance, and privacy.

B. False: This is incorrect. Genesys Cloud CX documentation explicitly states that Line Recording must be manually enabled on a per-trunk basis as it is disabled by default.

1. Genesys Cloud CX Resource Center. (n.d.). Enable line recording. Retrieved from https://help.mypurecloud.com/articles/enable-line-recording/.

Reference Point: The first sentence in the article states, "By default, line recording is disabled."

2. Genesys Cloud CX Resource Center. (n.d.). Line recording. Retrieved from https://help.mypurecloud.com/articles/line-recording/.

Reference Point: The "Enable line recording" section begins with the statement, "By default, line recording is disabled."