The statement is technically incorrect. The .csv file used in the bulk import process for Architect prompts acts as a manifest file. It contains metadata in plain text, such as the prompt's name, description, and a reference to the audio file (i.e., its filename). The .csv file itself, being a text-based format, cannot embed or "include" the binary WAV file. The audio files (e.g., WAV) must be provided separately, typically packaged together with the .csv file in a single .zip archive for the import operation.

The "True" option is incorrect because it misrepresents the function and format of the .csv file in this context. A Comma-Separated Values (.csv) file can only contain text data. It cannot contain the actual binary data of an audio file. The import process uses the filename listed in the .csv to locate the corresponding audio file within the uploaded package.

1. Genesys Cloud CX Resource Center, "Bulk import user prompts." This official documentation outlines the procedure for bulk importing audio prompts. It specifies the required structure: "Create a .zip file that contains the audio files and a prompts.csv file." It further details the columns for the prompts.csv file, including a filename column, described as "The name of the audio file to upload." This confirms the .csv contains only a textual reference (the filename) to the audio file, not the audio file itself. (Accessed from the Genesys Cloud CX Resource Center, Architect section).

2. Genesys Cloud CX Resource Center, "User prompt management in Architect." This document provides context on managing prompts and states that for bulk operations, a manifest file is used to associate metadata with the corresponding audio files. It reinforces the concept that the metadata file and the media files are distinct entities within the import process. (Accessed from the Genesys Cloud CX Resource Center, Architect section).

The statement is incorrect. In Genesys Cloud CX Architect, deleting a flow is a comprehensive and irreversible action that removes the entire flow object, including all of its versions (both published and unpublished). The system does not provide a mechanism to delete only the current version while retaining previous versions when using the primary "delete flow" function.

The "True" option is incorrect because it misrepresents the scope of the delete action. The action of deleting a flow is designed to remove the entire container and all its contents, not just a single version within it. While individual versions can be managed (e.g., reverting to a previous version), the top-level delete function is all-encompassing.

1. Genesys Cloud CX Resource Center, "Manage flows": In the section titled "Delete a flow," the official documentation explicitly states: "When you delete a flow, you delete all of its versions. This action cannot be undone." This directly contradicts the premise of the question.

Source: Genesys Cloud CX Resource Center > Architect > Flows > Manage flows.

2. Genesys Cloud CX Resource Center, "Flow versions": This document explains the concept of flow versioning, clarifying that a single flow name acts as a container for multiple versions. It details actions like publishing a new version or reverting to an old one, which are distinct from deleting the entire flow object. The architecture described implies that the "flow" is the parent object to all its "versions."

Source: Genesys Cloud CX Resource Center > Architect > Flows > Flow versions.

:

The default language skill is a critical fallback mechanism within Genesys Cloud CX routing. It is the skill assigned to an interaction when the system cannot determine a specific language. In Architect, routing logic, particularly within the "Transfer to ACD" action, relies on matching the skills assigned to an interaction with the skills of available agents. If an interaction's language is undetermined and no default language skill is configured in the organization's settings, the interaction will lack a language skill entirely. Consequently, if the queue's routing rules require a language skill for proper agent matching, the interaction will fail to find a suitable agent and will not be routed correctly.

The alternative, "False," is incorrect because it implies that the default language skill is optional and has no critical impact on routing. This is not the case. While a flow could be designed with error handling that doesn't rely on language skills, standard and best-practice routing configurations for multi-language contact centers depend on this setting to handle exceptions, making its absence a direct cause of potential routing failures.

1. Genesys Cloud CX Resource Center, "Create and configure languages." This document explicitly states the function and importance of the default language. In the "Set the default language" section, it notes: "Genesys Cloud uses the default language skill when it cannot determine an interaction's specific language. To ensure that interactions route properly, always select a default language." This directly confirms that not selecting a default can lead to improper routing.

2. Genesys Cloud CX Resource Center, "Transfer to ACD action." This article details how skills are used to route interactions. Under the "Skill" configuration, it explains that the system routes the interaction to an agent who possesses the specified skills. This illustrates the mechanism by which an interaction lacking the required default language skill would fail to match with any agent who is configured with language skills.

3. Genesys Cloud CX Resource Center, "About ACD." This foundational document explains the purpose of Automatic Call Distribution (ACD). It states, "ACD uses queues to route interactions to the appropriate agents based on skills, language, priority, and availability." This establishes the fundamental principle that language is a core criterion for routing, and therefore, the absence of a language skill (including the default fallback) will disrupt this process.

The Genesys Cloud CX Script editor includes a robust auto-save feature that periodically saves a working copy of the script. However, this process is not instantaneous. A brief period exists between when a change is made and when the auto-save function executes. If a user navigates away from the page during this interval without manually clicking "Save," the most recent, unsaved changes will be lost. The absolute nature of the statement—that you will not lose any work—is therefore incorrect. The presence of an explicit "Save" button in the user interface confirms that there are moments when the script contains unsaved modifications.

The "True" option is incorrect because it implies a perfect, real-time save for every single action, which is not the case. While the auto-save feature significantly minimizes the risk of data loss, it does not completely eliminate it. A user can lose the last few seconds of work if they navigate away from the page immediately after making a change and before the next auto-save cycle.

1. Genesys Cloud CX Resource Center, "Create a script": This official documentation states, "Genesys Cloud automatically saves your script as you work. However, you can also manually save your script." The explicit mention of a manual save option alongside the auto-save feature indicates that there can be a state of "unsaved changes" that would be lost if the user navigates away before either the manual or automatic save occurs.

2. Genesys Cloud CX Resource Center, "Work with scripts": This article discusses the lifecycle of scripts, including the draft or "working copy" state. It notes, "When you create a script, Genesys Cloud automatically saves a working copy. You can leave the script and come back to it later." While this highlights the persistence of the draft, it doesn't guarantee that the very last modification before navigating away is captured if it falls between auto-save intervals. Standard web application behavior, which includes browser warnings for navigating away from pages with unsaved form data, supports the fact that a delta of unsaved work can exist.