According to the official Genesys Cloud CX documentation for Architect, when a new inbound call flow is created, the "Company Directory" speech recognition feature is enabled by default. This setting allows the system to recognize and match spoken names against the organization's user directory, typically for call transfer purposes. This default configuration facilitates the quick implementation of a basic name-dialing or transfer-by-name functionality without requiring initial manual configuration of this specific feature.

A. This is a flow-wide setting that is disabled by default. It must be manually activated to enable speech recognition for all applicable actions within the flow.

C. This is a specific timeout parameter with a default value, not a feature that is "enabled" by default. It only applies when ASR is active in a specific action.

D. Similar to the complete match timeout, this is a configuration parameter with a default value, not a feature that is toggled on by default for the entire flow.

1. Genesys Cloud CX Resource Center: Set speech recognition settings for a flow. This document explicitly states, "When you create a new flow, Architect enables Company Directory speech recognition by default." It also clarifies that the "Enable speech recognition for the entire flow" toggle is off by default. (Accessed under Architect > Flows > Flow settings).

2. Genesys Cloud CX Resource Center: Speech recognition in Architect. This article provides an overview of ASR settings, including timeouts, and describes the Company Directory as a specific, pre-configured grammar that is available. The default state is confirmed in the flow settings documentation. (Accessed under Architect > Speech recognition).