Enabling the Payment Card Industry Data Security Standard (PCI DSS) setting in a Genesys Cloud organization automatically disables features that could capture and store sensitive authentication data (SAD). Media Capture, which records the Real-time Transport Protocol (RTP) audio stream, and Protocol Capture, which records signaling protocols like SIP and WebRTC, are both disabled. This preventative measure ensures that sensitive information, such as cardholder data spoken by a customer or entered via DTMF tones, is not inadvertently stored in system logs or recordings, thereby maintaining compliance with PCI DSS requirements.

B. IVR Capture: This is not a specific platform-wide feature disabled by the PCI DSS setting. Secure data collection within an IVR is managed through specific Architect flow designs, not a global disablement.

C. QoS Capture: This feature captures network performance and quality of service metrics (e.g., jitter, packet loss), which do not contain sensitive cardholder data, and thus it is not disabled.

1. Genesys Cloud CX Resource Center. (n.d.). PCI DSS compliance. Retrieved from Genesys Cloud documentation.

Reference Point: In the section "Enable PCI DSS for your organization," the documentation explicitly lists the features that are automatically disabled. It states: "When you enable PCI DSS for your organization, Genesys Cloud automatically disables the following features...: ...Protocol capture (SIP and WebRTC) ...Media capture (RTP)." This directly supports the selection of options A and D.

2. Genesys Cloud CX Resource Center. (n.d.). Troubleshooting tools. Retrieved from Genesys Cloud documentation.

Reference Point: The description of Protocol Capture and Media Capture under the "Interaction Details" section explains that these tools capture SIP/WebRTC signaling and RTP media streams, respectively. The PCI DSS compliance document confirms these specific tools are disabled to prevent the capture of sensitive data that could be present in those streams.