The Genesys Cloud CX Script editor includes a robust auto-save feature that periodically saves a working copy of the script. However, this process is not instantaneous. A brief period exists between when a change is made and when the auto-save function executes. If a user navigates away from the page during this interval without manually clicking "Save," the most recent, unsaved changes will be lost. The absolute nature of the statement—that you will not lose any work—is therefore incorrect. The presence of an explicit "Save" button in the user interface confirms that there are moments when the script contains unsaved modifications.

The "True" option is incorrect because it implies a perfect, real-time save for every single action, which is not the case. While the auto-save feature significantly minimizes the risk of data loss, it does not completely eliminate it. A user can lose the last few seconds of work if they navigate away from the page immediately after making a change and before the next auto-save cycle.

1. Genesys Cloud CX Resource Center, "Create a script": This official documentation states, "Genesys Cloud automatically saves your script as you work. However, you can also manually save your script." The explicit mention of a manual save option alongside the auto-save feature indicates that there can be a state of "unsaved changes" that would be lost if the user navigates away before either the manual or automatic save occurs.

2. Genesys Cloud CX Resource Center, "Work with scripts": This article discusses the lifecycle of scripts, including the draft or "working copy" state. It notes, "When you create a script, Genesys Cloud automatically saves a working copy. You can leave the script and come back to it later." While this highlights the persistence of the draft, it doesn't guarantee that the very last modification before navigating away is captured if it falls between auto-save intervals. Standard web application behavior, which includes browser warnings for navigating away from pages with unsaved form data, supports the fact that a delta of unsaved work can exist.