Q: 9
Which view helps supervisors analyze performance issues with a specific skill in one or more queues?
Options
Discussion
Don’t think it’s B here. Option C shows metrics for skills across queues, not just overall activity. Saw this trap in another practice set, Skills Performance is more targeted for analyzing by skill. Anyone see it different?
B
C is the right pick. The Skills Performance view zeroes in on specific skills across multiple queues, so supervisors can spot trends or issues tied to one skill set. Pretty clear question, and I’ve seen similar ones in practice sets. If anyone's found another view that's more targeted, let me know!
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