Don’t think it’s B here. Option C shows metrics for skills across queues, not just overall activity. Saw this trap in another practice set, Skills Performance is more targeted for analyzing by skill. Anyone see it different?

Honestly, I'd pick B because Queues Activity gives detailed info on how queues are performing and you can often filter by skill there too, right? Seems like most exam reports mention supervisors checking that view for issues first. Haven't used Skills Performance much myself, though I could be missing something here. Official guide or practice test might help confirm if B is the best fit.

C is the right pick. The Skills Performance view zeroes in on specific skills across multiple queues, so supervisors can spot trends or issues tied to one skill set. Pretty clear question, and I’ve seen similar ones in practice sets. If anyone's found another view that's more targeted, let me know!