Q: 8
The Utilization feature of Genesys Cloud CX allows administrators to configure: (Choose two.)
Options
Discussion
Maybe A/D. Saw something similar in exam reports, not totally sure but that's what most people picked.
C or D
Pretty sure Utilization covers D, but C sounds close if you factor in time per media. Not 100% sure here.
Pretty sure Utilization covers D, but C sounds close if you factor in time per media. Not 100% sure here.
Why can't Genesys just call this "Concurrent media config" or something? Anyway, I went with A and C. Figured Utilization might cover max capacity and per-media time limits, but these options always seem so similar.
Great question layout here. A and D match what Utilization lets admins do, since it's about setting max capacity per media and which interactions can interrupt others. Not so much about after-call work or time per media type. Pretty sure that's right but corrections welcome.
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