Q: 8
The Utilization feature of Genesys Cloud CX allows administrators to configure: (Choose two.)
Options
Discussion
Option A and D. That's how Utilization works in Genesys Cloud CX.
Maybe A/D. Saw something similar in exam reports, not totally sure but that's what most people picked.
C or D
Pretty sure Utilization covers D, but C sounds close if you factor in time per media. Not 100% sure here.
Pretty sure Utilization covers D, but C sounds close if you factor in time per media. Not 100% sure here.
Probably A and D
A and D. Time limits like B or C are tempting but Utilization is only about concurrent load and interruption. Disagree?
Its D and A. Utilization is strictly about managing concurrent media loads and which media types can interrupt an agent, not about time limits or after call work (trap options). Pretty sure that's what the exam wants here but correct me if I'm off.
Looks like A and D, that's what the official guide points out. Practice tests say the same.
AD tbh. Utilization in Genesys Cloud CX is all about controlling concurrent handling and interruptions, not time or after call configs.
Yeah, Utilization config is really focused on setting max concurrent interactions (A) and allowing certain media types to interrupt others (D). Time-based or after-call settings are managed elsewhere. I think A and D are spot on here but if anyone's seen different in live configs, let me know.
Why can't Genesys just call this "Concurrent media config" or something? Anyway, I went with A and C. Figured Utilization might cover max capacity and per-media time limits, but these options always seem so similar.
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