Q: 20
You can add more than one outbound route to the contact center.
Options
Discussion
Probably True. Multiple outbound routes are standard config in Genesys CX, I've seen this mentioned in official guides and practice tests. Pretty sure unless there's a special restriction called out somewhere.
True imo, had something like this in a mock and it was definitely allowed.
Guessing True, since I don't see anything in the question that limits outbound route numbers in Genesys Cloud CX.
True , multiple outbound routes are normal config in Genesys CX.
Be respectful. No spam.
