Q: 19
Organizations with Communicate licenses can set up basic IVR with inbound call flow
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Discussion
True , as long as it's just basic menus and routing for inbound calls. People sometimes confuse this with advanced IVR features which actually require a higher licensing tier. Simple IVR is fine on Communicate. Disagree?
True imo, saw almost the same question on a practice and it matched A there too.
True , Communicate covers basic inbound IVR like simple routing menus. Some get tripped up expecting more advanced flows here.
Pretty sure this is True, Communicate lets you build simple inbound IVR menus. Seen docs confirm it.
Honestly, Genesys licensing is so confusing sometimes. False tbh, I always thought Communicate only covered voice and basic telephony, not even basic IVR. Happy to be proven wrong if someone has docs.
True imo, saw similar question in practice and Communicate licenses do allow basic IVR for inbound calls.
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