Q: 18
From the Interactions View, it is possible to access the details of only Inbound interactions.
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Discussion
True . The question says you can access details of only inbound interactions, which matches how Interactions View is usually filtered in Genesys-outbound stuff is tracked elsewhere. Some people get tripped up thinking you can see both (trap). But from exam reports, A fits here.
Hmm, I think it's True for this one.
Probably False. The Interactions View usually lets you see both inbound and outbound interactions, not just inbound. Sometimes this question trips folks up if they forget about outbound visibility. Pretty sure that makes B a better pick here, though open to corrections.
True
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