Q: 16
Phone redundancy extends to include call survivability - Even when the connection to the Edge is
lost, it prevents active calls from getting disconnected.
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Discussion
False
I'm with those saying False. Survivability in Genesys lets new calls go through if Edge is down, but active calls will still drop when the Edge connection is lost. It's a common mix-up since the feature sounds like it covers both cases.
FalsePretty sure this is False. Survivability lets you make new calls if Edge drops, but any calls already in progress get disconnected. Common trap since the wording tricks people into thinking it's like full redundancy.
Isn't this actually True? Had something like this in a mock and I'm pretty sure survivability keeps active calls up even if Edge connection drops. Anyone agree with that?
False, Survivability helps new calls in an outage but won’t keep already active calls if Edge is lost.
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