Collecting general information such as building address, number of floors, location contact

information, etc and having Admin rights to Genesys Cloud CX are two prerequisites to perform the

task of adding a new location to Genesys Cloud CX. A location is an entity that represents a physical

site or building where users or devices are located in Genesys Cloud CX. A location can have various

attributes configured to define its behavior and appearance, such as:

Building address

Number of floors

Location contact information

Emergency number

Time zone

Language

Currency

To add a new location to Genesys Cloud CX, a user needs to have Admin permission assigned to their

role. Admin permission is a granular setting that controls access to administrative features and

functions in Genesys Cloud CX. Admin permission is usually assigned to administrators or supervisors

who need to manage various aspects of the organization’s account. Reference:

https://help.mypurecloud.com/articles/location-overview/

https://help.mypurecloud.com/articles/add-a-location/

https://help.mypurecloud.com/articles/about-permissions/

https://help.mypurecloud.com/articles/admin-permission/