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Q: 1
What is the metric called for the average amount of time an interaction waits in queue before an agent answers it?
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Q: 2
Which of the following views can help supervisors to determine agent performance issues with interactions that set a specific wrap-up code in one or multiple queues?
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Q: 3
Select the possible factors which increase the report runtime and failures. (Choose two.)
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Q: 4
Which of the following statements are true? (Choose three.)
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Q: 5
How is an Incoming Call represented in reports?
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Q: 6
User Status Detail report includes specifics about queue activity such as interacting, idle, and not responding.
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Q: 7
Your customizations in the interaction view remain in effect even if you leave and return to the view.
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Q: 8
After the report gets deleted, you can download it from the archived list.
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Q: 9
Reports provide only real-time information.
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Q: 10
Which of the following report is used to measure the time an agent spent not responding to alerting interactions and idle?
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Question 1 of 20 · Page 1 / 2

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