Question 11 Q: 11 By Default, Line recording is disabled. Options A: True B: False Save Question Show Answer Discussion 0 Clear Discussion Most voted Newest No comments yet. Be the first to comment. Post Be respectful. No spam. Correct Answer: A Reference: https://help.mypurecloud.com/articles/enable-line-recording/
Question 12 Q: 12 What are callable time sets? Options A: Callable Time Sets allow you to define calling times for various time zones. Multiple Callable Time Sets can then be associated with a single campaign. B: Callable Time Sets allow you to define calling times for various time zones. A Callable Time Set can then be associated with multiple campaigns. C: Callable Time Sets provide a way to define your own time zones to associate with a campaign. D: Callable Time Sets are used to define when a campaign starts and stops. Save Question Show Answer Discussion 0 Clear Discussion Most voted Newest No comments yet. Be the first to comment. Post Be respectful. No spam. Correct Answer: D Reference: https://help.mypurecloud.com/articles/create-callable-times-entry/
Question 13 Q: 13 Which ACD routing method routes interaction to the next available agent? Options A: Bullseye ACD B: Standard ACD C: Skills based routing D: All of the above Save Question Show Answer Discussion 0 Clear Discussion Most voted Newest No comments yet. Be the first to comment. Post Be respectful. No spam. Correct Answer: B Reference: https://help.mypurecloud.com/articles/acd-evaluation-routing-methods/
Question 14 Q: 14 Which definition matches the After Call Work option Optional? Options A: The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early. B: The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work. C: The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early. D: The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete. Save Question Show Answer Discussion 0 Clear Discussion Most voted Newest No comments yet. Be the first to comment. Post Be respectful. No spam. Correct Answer: D Reference: https://help.mypurecloud.com/articles/configure-call-work-settings/
Question 15 Q: 15 Select the applicable options for Genesys Cloud Architect. (Choose three.) Options A: Play pre-recorded messages B: Convert text to speech C: Configure queues D: Configure skills E: Receive and route calls Save Question Show Answer Discussion 0 Clear Discussion Most voted Newest No comments yet. Be the first to comment. Post Be respectful. No spam. Correct Answer: ABC Reference: https://help.mypurecloud.com/articles/architect-features/