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Q: 1
Policies automate repetitive quality management tasks. What items could be defined as policies? (Choose three.)
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Q: 2
What Genesys Cloud feature can you use to present details about a caller to the agent and allow the agent to update or collect information?
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Q: 3
Which definition matches the After Call Work option Mandatory, Discretionary?
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Q: 4
What would you select from the Performance menu to view real-time statistics for all active campaigns?
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Q: 5
Which of the following options are used when scheduling a report? (Choose three.)
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Q: 6
What is the Alerting Timeout with regard to Queue configuration?
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Q: 7
Which definition matches the ACD Evaluation Method Best Available Skills?
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Q: 8
What two options are available to create a customized user role?
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Q: 9
If you navigate away from the page without saving the Script, you will not lose any work you have completed.
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Q: 10
When Enable Calls is turned on for a Group, Genesys Cloud routes interactions to all members either sequentially or randomly.
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