Comprehensive and Detailed Explanation:
Active listening is an essential payroll communication skill that ensures employees receive accurate
information.
Option A (Affirming verbally) → Shows understanding and engagement.
Option C (Paraphrasing the discussion) → Ensures clarity and accuracy.
Option D (Asking open-ended questions) → Encourages better dialogue.
Option B (Interjecting an opinion) is incorrect because it can disrupt communication and cause
misunderstandings.
Reference:
Payroll.org – Customer Service and Communication Best Practices
HR Compliance Training – Effective Workplace Communication
