Service Appointments are records that track the date, time, duration, and assigned resource for a

work order or work order line item[117]. Creating a new Service Appointment for each site visit

would allow Universal Containers to track when Technicians need to visit a customer site multiple

times to resolve an issue by creating different service appointments for the same work order and

capturing notes and status updates for each service appointment. Creating a new Child Work Order

for each site visit would create unnecessary records and complexity. Child Work Orders are work

orders that are related to another work order as part of a hierarchy[118]. Creating a new Product

Consumed for each site visit would not track the site visits. Products Consumed are records that track

the products or parts that are used or installed during a service appointment[119]. Creating a new

Work Order Line Item for each site visit would not track the site visits. Work Order Line Items are

records that track specific tasks or products related to a work order[120]. Reference:

https://help.salesforce.com/s/articleView?id=sf.fs_service_appointments.htm&type=5

https://help.salesforce.com/s/articleView?id=sf.fs_work_orders.htm&type=5

https://help.salesforce.com/s/articleView?id=sf.fs_products_consumed_overview.htm&type=5

https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_items.htm&type=5