Conferencing software enables employees to conduct meetings over the internet, supporting audio,

video, and screen sharing.

Other options:

● Web browsing is for accessing websites,

● Document sharing focuses on collaborative files,

● Remote assistance allows remote control or support.

After identifying the issue, repairing the computer, and verifying the fix (e.g., printing a test page),

the next step is to document the actions taken. This is a key part of the troubleshooting process to

ensure there’s a record for future reference and accountability.

A console (or command-line interface) allows users to input commands for the computer to execute

directly.

Other options:

● Services run background tasks,

● Attributes describe properties of objects,

● Process refers to a running program, not a command input method.

An access point extends the range of a wireless network by allowing more devices to connect and by

covering additional physical areas. The other options serve different purposes:

● Modem connects to the internet,

● Server provides services,

● Host firewall protects a device but does not extend network range.

Accounting refers to the process of tracking user activities, such as logon attempts and resource

access. Reviewing log files to count logins is a clear example of this concept.

Other options:

● Authentication verifies identity,

● Authorization controls access to resources,

● Non-repudiation ensures that actions cannot be denied.

A firewall may be blocking the connection between the two workstations. Configuring it to allow the

necessary traffic can resolve connectivity issues.

Other options:

● Database and certificate are unrelated to basic workstation-to-workstation communication,

● Anti-malware protects against threats but doesn’t control network access.

A printer is an output device because it takes digital data from a computer and produces a physical,

printed result.

Other options:

● Input devices send data to the computer,

● Processing is done by the CPU,

● Storage refers to saving data, like on a hard drive.

A cable lock physically secures a laptop to a stationary object, helping to prevent theft in public

spaces like coffee shops.

Other options:

● Firewall protects against network threats,

● Privacy shield prevents screen snooping,

● USB lock restricts port access but doesn’t prevent theft.

Anti-malware software is specifically designed to detect, block, and remove malicious files, making it

the best defense when an infected file has been downloaded.

Other options:

● Firewall controls network traffic,

● Patching prevents exploitation of known vulnerabilities but doesn’t address already-downloaded

malware,

● Permissions limit access but don’t actively remove threats.

A device’s physical address, also known as a MAC (Media Access Control) address, is typically

represented in hexadecimal format (e.g., 00:1A:2B:3C:4D:5E).

Other options:

● Binary is used internally by computers,

● Decimal and Octal are not standard formats for MAC addresses.