Social Studio is a solution that the Alumni Relations office can consider to respond to posts by alumni

on a variety of channels, including Instagram, Twitter, and Facebook. Social Studio allows the office to

monitor, publish, and engage with social media content from different platforms. Social Studio also

provides analytics and insights that can help the office measure the effectiveness of their social

media strategy. Email Studio, Audience Studio, and Interaction Studio are not solutions that can

respond to posts by alumni on a variety of channels. Reference:

https://www.salesforce.com/products/marketing-cloud/social-media-marketing/

https://trailhead.salesforce.com/en/content/learn/modules/social_studio_basics

The Salesforce AppExchange is the location that the consultant should visit to install EDA in the

existing environment. The Salesforce AppExchange is an online marketplace where customers can

find, try, and install apps, components, and packages that extend the functionality of Salesforce. EDA

is listed as a free app for education customers on the Salesforce AppExchange. The consultant can

use the EDA installer page, which is a web-based tool that allows the consultant to log in to the

desired org, validate the pre-install requirements, and install EDA with a few clicks. The EDA installer

page can be accessed from the Salesforce AppExchange or from the direct link2.

A Chatter group is what the consultant should create to meet the requirement of creating a resource

for the CoE where users can vote on suggestions and collaborate with each other. A Chatter group is

a feature that allows users to share ideas, files, polls, and events with a specific set of people. Users

can also like and comment on posts, and follow topics and people in a Chatter group. A Public Group,

a Success Team, and a Queue are not features that can create a resource for the CoE where users can

vote on suggestions and collaborate with each other. Reference:

https://help.salesforce.com/s/articleView?id=sf.collab_groups_overview.htm&type=5

https://trailhead.salesforce.com/en/content/learn/modules/chatter_basics/chatter_basics_groups

Affiliation and Attribute are two key objects used with EDA. Affiliation is an object that represents a

relationship between a Contact and an Account or another Contact. Affiliation can be used to track

various types of relationships, such as student, faculty, staff, alumni, donor, or advisor. Attribute is an

object that stores additional information about a Contact or an Applicant that is not captured by

other EDA objects. Attribute can be used to track various types of information, such as test scores,

languages, hobbies, certifications, and documents. Opportunity and Account are not key objects

specific to EDA, but rather standard Salesforce objects. Reference:

https://powerofus.force.com/s/article/EDA-Affiliations

https://powerofus.force.com/s/article/EDA-Attributes

https://powerofus.force.com/s/article/EDA-Data-Dictionary

The consultant should review the institution’s strategic plan to prepare for a successful Education

Cloud discovery session. The strategic plan is a document that outlines the institution’s vision,

mission, goals, and priorities for the future. By reviewing the strategic plan, the consultant can

understand the institution’s context, challenges, opportunities, and expectations. The consultant can

also align the discovery session agenda and questions with the strategic plan. Creating an Education

Cloud storyboard, listing the current challenges in education, and building the institution’s

technology roadmap are not tasks that the consultant should do to prepare for a discovery session.

Reference:

https://trailhead.salesforce.com/en/content/learn/modules/education-cloud-basics/educationcloud-basics-discovery

https://www.salesforce.org/wp-content/uploads/2019/03/Education_Cloud_Discovery_Guide.pdf

Salesforce Data Mask is a solution that the consultant can recommend to ensure that student

information remains private in a sandbox environment. Salesforce Data Mask allows the consultant

to anonymize or delete sensitive data in a sandbox, such as names, emails, phone numbers, and

addresses. Salesforce Data Mask also preserves the data relationships and functionality, so the

sandbox can still be used for staff training. Formula Fields, Event Monitoring, and Salesforce Shield

are not solutions that can keep sensitive information anonymous in a sandbox. Reference:

https://help.salesforce.com/s/articleView?id=sf.data_mask.htm&type=5

https://www.salesforce.com/products/platform/features/data-mask/

Appointment Topic is an Advisor Link feature that the consultant should include in a report to better

understand why students are meeting with their advisors. Appointment Topic is a field on the

Appointment object that indicates the reason or subject of the meeting. Success Plan Type, Alert

Reason, and Case Status are not Advisor Link features that show why students are meeting with their

advisors. Reference:

https://help.salesforce.com/s/articleView?id=sf.eda_appointment_topic.htm&type=5

https://help.salesforce.com/s/articleView?id=sf.eda_advisor_link_reports.htm&type=5

Opportunity Funnel report is a report chart that the consultant can implement to help recruiters

visualize the number of prospective students at various stages in the recruitment process.

Opportunity Funnel report is a type of report that shows the distribution of Opportunities by stage,

amount, or probability. Opportunity Funnel report can be used to track the progress and

performance of the recruitment pipeline, and identify bottlenecks or opportunities for improvement.

Application Tabular report, Education History dashboard, and Program Enrollment dashboard are not

report charts that can help recruiters visualize the number of prospective students at various stages

in the recruitment process. Reference:

https://help.salesforce.com/s/articleView?id=sf.reports_charts_funnel.htm&type=5

https://trailhead.salesforce.com/en/content/learn/modules/reports_dashboards/reports_dashboar

ds_funnel

The EDA Data Dictionary is a document that provides information about the EDA objects and fields,

and how they relate to each other. The consultant can reference this document to map the

information from the legacy system to the corresponding EDA objects and fields in Salesforce. The

other options are not documents that can help the consultant complete this task. Reference:

https://powerofus.force.com/s/article/EDA-Data-Dictionary

Experience Cloud is a solution that the Marketing team can consider that will enable former students

to update their email address. Experience Cloud allows the college to create a branded online

community where former students can log in, view and edit their profile information, and interact

with other alumni. Experience Cloud also integrates with Salesforce, so any changes made by the

former students in the community will be reflected in their Contact records. Social Studio, Salesforce

Engage, and Salesforce Inbox are not solutions that can enable former students to update their email

address. Reference:

https://www.salesforce.com/products/experience-cloud/overview/

https://trailhead.salesforce.com/en/content/learn/modules/community_rollout_impl/community_r

ollout_impl_basics