In the context of business analysis, interviews are a fundamental elicitation technique used to gather

detailed information. There are two basic types of interviews: structured and unstructured. A

structured interview is one where the interviewer comes prepared with a specific set of questions

that are asked in a systematic manner. This approach ensures consistency and comparability of

responses. On the other hand, an unstructured interview is more flexible, allowing the conversation

to flow more naturally based on the interviewee’s responses. This can lead to the discovery of

information that might not have been uncovered through a structured approach. Reference: The

information aligns with the guidelines provided by the International Institute of Business Analysis

(IIBA) and is verified according to their standards for elicitation techniques12.