The Customer Center of Expertise (CCoE) is an organizational framework established by a customer to act as a central hub for managing their SAP solution landscape. Its primary function is to create a collaborative platform that aligns business departments and IT, ensuring efficient solution operations, governance, and continuous improvement. The CCoE centralizes knowledge, standardizes processes, and manages the entire application lifecycle, making it the designated framework for a joint business and IT organization focused on solution operations.

B. SAP Roadmap Explorer: This is a tool for viewing SAP's product roadmaps and planned innovations. It does not provide an organizational framework for operations.

C. Solution Standardization Board: This is a governance body, typically a component within a CCoE, responsible for enforcing standards, not the overarching organizational framework itself.

D. Transformation Management Office: This is a temporary organization focused on managing a specific implementation or transformation project, not the permanent, ongoing solution operations.

1. SAP Help Portal

Customer Center of Expertise (CCoE): "The Customer Center of Expertise (CCoE) is the central point of contact for all SAP-related topics... It acts as a collaboration platform for business and IT to increase the transparency of business processes

and to lower the total cost of ownership (TCO)." This document explicitly defines the CCoE as the joint business and IT organizational framework. (Accessed via SAP Help Portal

search for "Customer Center of Expertise").

2. SAP Activate Methodology Roadmap Viewer: In the Run phase of SAP Activate roadmaps (e.g.

"SAP Activate Methodology for RISE with SAP S/4HANA Cloud

private edition")

the deliverable "Operations and Support Model Definition" and related tasks detail the establishment of a CCoE as the core of the customer's support and operations organization. This positions the CCoE as the key framework for post-go-live operations.

3. SAP Application Lifecycle Management (ALM) Documentation: Official SAP ALM guides describe the CCoE as a fundamental pillar for successful operations. For example

the document "Application Lifecycle Management for the Intelligent Enterprise" outlines the CCoE's role in "Operations and Support

" emphasizing its function as the central entity that brings business and IT together to manage the solution. (Refer to SAP Support Portal

ALM documentation).