The Service Container in a Dell PowerStore system provides command-line interface (CLI) access through a secure shell (SSH) session. This interface is designed for service and advanced administrative tasks. Administrators or support personnel can run service scripts, specifically svcdc, from the Service Container to initiate a comprehensive data collection process. This generates a support bundle containing system logs and diagnostic information, serving as a direct and powerful alternative to performing the same action through the PowerStore Manager graphical user interface (GUI).

B. USB stick inserted into the system: PowerStore appliances do not support log collection directly to a USB stick as a standard operational procedure; USB ports are typically reserved for initial configuration or service-led re-imaging.

C. Data Collect using vCenter: While PowerStore integrates with vCenter, vCenter is used to manage the virtual environment (ESXi hosts, VMs, vVols) and cannot initiate a full hardware-level data collect from the storage array itself.

D. Discovery Utility: The PowerStore Discovery Utility is a tool used exclusively for the initial discovery and configuration of a new, unconfigured PowerStore appliance on the network, not for maintenance tasks on an operational system.

1. Dell PowerStore: Service Scripts Reference Guide (Version 3.0)

Page 21

Section: svcdc. The document explicitly states

"Use the svcdc script to collect data from the system." This script is run from the service container's command line.

2. Dell PowerStore: Command Line Interface User Guide (Version 3.0)

Page 10

Section: "Service scripts". It states

"Service scripts are available from the service container to perform various service-related actions on the cluster." This confirms the service container as the location for running such scripts.

3. Dell PowerStore: Introduction to the Platform (White Paper

August 2022)

Page 10

Section: "PowerStoreOS". The paper describes the architecture

noting

"The service container provides access to a restricted Linux shell for service and support operations

" which includes data collection.