responsive supply-demand matching (RDSM) is the ability to sense demand exceptions, target

revenue opportunities and resolve supply challenges through planning of constrained resources and

allocation of supply across the network to best meet demand according to the business strategy1.

One of the benefits of RDSM is to improve the customer service level by fulfilling the demand on

time and in full1. Therefore, one of the supply chain metrics that should be included on the RDSM

dashboard is on-time, in-full, which measures the percentage of orders that are delivered to the

customers within the agreed time window and with the correct quantity and quality2.

The other options are not suitable for the RDSM dashboard, as they are not directly related to the

RDSM objectives or outcomes. Inventory quality ratio is a metric that measures the percentage of

inventory that is in good condition and can be sold to the customers3. This metric is more relevant

for the inventory optimization phase of the digital transformation, which aims to reduce the

inventory costs and risks4. Customer backorder rate is a metric that measures the percentage of

orders that are not fulfilled on time due to the lack of inventory5. This metric is more relevant for the

demand sensing and shaping phase of the digital transformation, which aims to improve the demand

forecasting accuracy and responsiveness6. Sell-through rate is a metric that measures the percentage

of inventory that is sold within a given period of time. This metric is more relevant for the omni-

channel fulfillment phase of the digital transformation, which aims to optimize the order fulfillment

across different channels and locations.