In the context of ServiceNow technical governance, environmental management primarily focuses

on defining the instance structure. This includes:

Instance Segmentation: Determining how many instances are needed (e.g., separate instances for

development, test, and production) and how they relate to each other.

Instance Upgrades: Establishing policies and procedures for managing instance upgrades, including

scheduling, testing, and communication.

Instance Maintenance: Defining guidelines for ongoing maintenance activities, such as patching,

backups, and performance monitoring.

Why not the other options?

B . Data ownership: Data ownership is typically addressed within data governance policies, not

specifically environmental management.

C . User access policies: User access policies are part of security governance and are handled through

roles, permissions, and access control lists.

D . Application customization: Application customization is governed by development and

configuration standards, not directly by environmental management.

Reference: ServiceNow platform documentation, ITIL 4 framework