A ServiceNow capability map evolves as an implementation progresses. It typically indicates:

A . Deployed products: The map shows which ServiceNow products or modules have been deployed

and are actively used within the organization.

B . Maturity of deployment: It may visually represent the maturity level of each deployed product,

indicating how fully it is being utilized and integrated.

C . Integration points with external systems: The map highlights how ServiceNow integrates with

other systems and applications within the organization's IT landscape.

Why not the other options?

D . Licensed unused products: While this information might be useful, it's not typically shown on a

capability map, which focuses on active deployments.

E. Business unit organizational structure: This is not directly related to the ServiceNow

implementation or its capabilities.

Reference: ServiceNow implementation best practices, Capability mapping