A core principle for data import in ServiceNow is to use authoritative sources. This means:
Trusted Data: Import data from sources that are known to be accurate, reliable, and up-to-date.
Data Integrity: Using authoritative sources ensures the integrity and quality of the data being
imported into ServiceNow.
Reduced Errors: Relying on trusted sources minimizes the risk of importing incorrect or inconsistent
data.
Why not the other options?
A . Import data first and validate later: This can lead to data quality issues and require significant
cleanup efforts.
C . Use ServiceNow as a data proxy: ServiceNow is not designed to be a primary data store for
external systems.
D . Schedule imports monthly: The frequency of imports depends on the specific data and its
volatility.
Reference: ServiceNow data import best practices
