A ServiceNow governance framework provides structure and guidance for managing the platform

and its applications. It typically defines:

A . How decisions are made: The framework outlines the processes for making decisions related to

the platform, such as changes to configurations, new application development, and platform

upgrades. This might include approval processes, escalation procedures, and communication

protocols.

B . What decisions need to be made: The framework identifies the types of decisions that require

governance oversight. This might include decisions about platform strategy, architecture, security,

data management, and integration with other systems.

C . Who is involved in decision-making: The framework establishes roles and responsibilities for

different stakeholders in the governance process. This might include defining a governance board,

steering committees, and individual roles with specific decision-making authority.

Why not the other options?

D: While recurring schedules for governance meetings are important, they are not a defining

element of the governance framework itself. The framework focuses on the overall structure and

processes for decision-making.

E: How work gets done on the platform is more related to process definitions and workflows within

specific applications, not the overarching governance framework.

Reference: ServiceNow Governance, Risk, and Compliance documentation, ITIL 4 framework