The two primary methods for populating the CMDB with data from third-party sources are:

C . IntegrationHub ETL: IntegrationHub ETL (Extract, Transform, Load) allows you to connect to

various data sources, extract data, transform it to match the CMDB structure, and load it into the

CMDB. This is a very flexible and powerful tool for integrating with a wide range of third-party

systems.

D . Service Graph Connectors: Service Graph Connectors are pre-built integrations that connect

ServiceNow to specific third-party applications and services. They provide a streamlined way to

import data from these sources into the CMDB.

Why not the other options?

A: The I&R engine primarily focuses on identifying and reconciling CIs, not on the initial population of

data from external sources.

B: Discovery is used to automatically discover and populate information about devices and

applications within your own network, not primarily from third-party sources.

E: Service Mapping focuses on discovering and mapping the relationships between applications and

infrastructure components, not on importing data from external sources.

Reference: ServiceNow IntegrationHub ETL documentation, ServiceNow Service Graph Connectors

documentation