Implementing a supplier certification program involves setting quality standards and certifying

suppliers that meet these standards consistently. This proactive approach ensures that suppliers are

capable of delivering quality products, reducing the occurrence of quality issues that disrupt

production. Tightening quality tolerances and implementing inspection at the receiving dock are

reactive measures that address issues after they occur, while charging back rework costs may strain

supplier relationships. A supplier certification program promotes long-term quality improvement

and fosters a collaborative relationship between the company and its suppliers. Reference:

Krajewski,

L. J., Malhotra,

M. K., & Ritzman,

L. P. (2019). Operations Management: Processes and

Supply Chains. Pearson.

Heizer, J., Render, B., & Munson, C. (2020). Operations Management: Sustainability and Supply Chain

Management. Pearson.