To filter a long list of records and find those where Short Description contains "email", the best

practice is to use the column search feature:

Steps to Filter a List by "email" in Short Description:

Click the List Magnifier (🔹) to open the column search options.

In the "Short Description" column search box, type:

email

Press Enter to apply the filter.

This method automatically applies a "contains" filter, meaning it will show any records where "email"

appears anywhere in the Short Description field.

Why Other Options Are Incorrect?

A . Click List Magnifier to expand column search, on Short Description, type %email, click enter → ❌

Incorrect

% (percent sign) is not a valid wildcard in ServiceNow's list filters.

C . On Search box, select text, type email, click enter → ❌ Incorrect

The global search box searches across multiple tables, not just the Short Description field.

D . Click List Magnifier to expand column search, on Short Description type 'email, click enter → ❌

Incorrect

Single quotes ('email') are not required in column searches.

Official ServiceNow Documentation Reference:

Using List Filters in ServiceNow

ServiceNow Search Operators